Case studies

Challenge (before deployment)

• topping up the balance took up to 3 days; passengers could not use transport right away
• remaining funds expired after 2 weeks - distrust and losses for users
• outdated equipment and interface, low processing speed
• a closed card system, dependence on plastic cards
• manual ticket synchronization, discrepancies between actuals and reporting
• high cost of ownership of the old system, borne by the state
• no bank-card payment
• fragmented reporting, decisions based on guesswork

Solution

Deploying the platform in 4 months without stopping the current system, a smooth transition

Result

• +46% growth in ridership
• +8% unique users
• +14% growth in average bus speed
• −16% complaints
• balance top-up in 15 minutes instead of 3 days
• deployment cost the state 27 times less than comparable systems, fully funded by private investment
• real-time arrival prediction, route digitalization, virtual concessions with online enrollment, payment by local and international bank cards